Effective date: 18 October 2026
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:
Mr. Amit Chauhan, Grievance Officer THE WICTORY MidTown Business Park, Mohali, Punjab 140603, India Email: grievance@thewictory.net
How to raise a grievance
Email the Grievance Officer with your name, account email, a description of the issue and any supporting details (for example a payment ID or video name).
Timelines
- We acknowledge your grievance within 24 hours.
- We aim to resolve it within 15 days of receipt.
- Requests to remove unlawful content are handled as required by law.
For ordinary support questions, please contact support@thewictory.net first – it is usually the fastest way to get help.