Effective date: 29 October 2026
This Refund Policy explains when THE WICTORY refunds payments for Bespoke. It forms part of our Terms of Service.
1. Failed videos – credits returned automatically
If a video fails to process, the credits taken for it are returned to your account automatically. You do not need to contact us.
2. Yearly plans – refund of unstarted months
You can stop a yearly plan at any time and ask for a refund. We refund the full months that have not started yet: refund = yearly price ÷ 12 × number of unstarted months. The month that is running when you ask is not refunded, and its credits stay usable until they expire. No more credits are added after the refund.
3. Monthly plans
Monthly plan payments are not refundable once the month's credits have been added, including where credits remain unused at the end of the month. You can turn off auto-renew at any time so you are not charged again.
4. A renewal you did not want
If a renewal was charged and you have not used any credit from it, write to us within 3 days of the charge. We turn off your auto-renew and refund that renewal in full.
5. Free trial
The free trial (2 Quick Mode videos) is free of charge, so there is nothing to refund. Trial credits cannot be exchanged for money.
6. Duplicate or incorrect charges
If you were charged twice for the same period, or charged an amount different from the price shown at checkout, contact us. After we confirm the error, we refund the incorrect amount in full.
7. How to request a refund
Email support@thewictory.net from your account email with the subject "Refund request" and include the payment ID or date. We confirm by email once your request is registered.
8. Timing and method
After your refund request is registered successfully, the refund is issued within 7 business days to the original payment method. Your bank or payment provider may take additional time to show it. We do not refund in cash or to a different account.
9. Plans bought before 29 October 2026
Yearly plans bought before 29 October 2026 keep the refund terms that applied when they were bought (refund of unused months on cancellation).
10. Exceptions
We may refuse a refund where there is evidence of fraud, abuse of the Service, or a breach of our Terms of Service or Acceptable Use Policy. This policy does not limit any refund rights you have under applicable consumer-protection law.
Contact
THE WICTORY MidTown Business Park, Mohali, Punjab 140603, India GSTIN: 03BOKPC7024R1ZQ Email: support@thewictory.net Grievance Officer: Mr. Amit Chauhan, grievance@thewictory.net